Question 1

Appointments and Scheduling

Accepted Answer

Appointments are scheduled online, by phone, or by text (during business hours).
We reserve longer appointment types (annual physicals, fillers, microneedling) as dedicated time blocks.

Same-day/urgent appointments are offered based on availability and clinical appropriateness.

Question 2

Deposits

Accepted Answer

A non-refundable deposit may be required for certain services (examples: filler, microneedling, PRP, longer visits).

Deposits are applied to your service on the day of treatment.

Question 3

Cancellation and Rescheduling

Accepted Answer

We kindly require 48 hours’ notice to cancel or reschedule aesthetic appointments.
Cancellations within 48 hours may result in a late cancellation fee or deposit forfeiture.

No-shows may be charged a no-show fee and may require prepayment for future bookings.

Question 4

Late Arrival

Accepted Answer

If you arrive more than 10 minutes late, your appointment may be shortened or rescheduled to respect other patients’ time. Deposits and late-cancel/no-show policies still apply.

Question 5

Payment Policy

Accepted Answer

Payment is due at the time of service unless otherwise arranged in writing.
We accept major credit/debit cards, HSA/FSA (when eligible), and other payment methods as posted. Returned payments or chargebacks may incur additional fees.

Question 6

Membership and Package Policies

Accepted Answer

Memberships/packages are non-transferable and intended for the enrolled patient only. Included visits/treatments do not roll over unless explicitly stated.
Membership fees do not cover lab fees, imaging, pharmacy costs, facility fees, or specialist charges (unless clearly included).

Question 7

Labs and Outside Services

Accepted Answer

Annual physical labs are not included unless explicitly stated in your plan.
We can provide lab orders; patients are responsible for lab charges billed by the lab or cash-pay pricing if offered.

Question 8

Medical Necessity and Treatment Appropriateness

Accepted Answer

All treatments require medical screening and are provided only when clinically appropriate.

We reserve the right to decline or postpone treatment for safety reasons (examples: pregnancy/breastfeeding restrictions, active infection, uncontrolled medical issues, certain medications, recent procedures, skin irritation).

Question 9

Aesthetic Results and Expectations

Accepted Answer

Results vary by individual; no guarantees are made. Some treatments require a series (example: microneedling) and maintenance to achieve/keep results. Touch-ups may be offered per our posted policy and provider discretion.

Question 10

Microneedling Treatment Interval Policy

Accepted Answer

Standard microneedling sessions are typically scheduled every 4–6 weeks.
More aggressive scar protocols may require 6–8 weeks between sessions. Treatments will be delayed if the skin has not fully recovered or if there is active irritation/infection.

Question 11

Pre- and Post-Care Compliance

Accepted Answer

Patients agree to follow pre/post instructions (example: avoiding retinoids before microneedling, sun protection, avoiding certain products post-treatment). Failure to follow instructions may increase risk of irritation, pigment changes, or delayed healing.

Question 12

Adverse Events and Follow-Up

Accepted Answer

If you have a concern after treatment, please contact us promptly. True emergencies should be directed to 911 or the nearest emergency room. After-hours communication is limited unless an after-hours program is explicitly offered.

Question 13

Photos and Marketing

Accepted Answer

Clinical photos may be taken for documentation. Use of photos for marketing requires a separate written consent. Declining photo consent does not affect care.

Question 14

Minors

Accepted Answer

Aesthetic services for minors require a parent/legal guardian present and signed consent (and may be limited by treatment type).

Question 15

Privacy and Communication

Accepted Answer

We protect patient information per HIPAA. Text/email may be used for scheduling and non-sensitive communication. Patients may opt out. For clinical concerns, we may request a visit (tele or in-person) to ensure safe care.

Question 16

Refunds and Returns

Accepted Answer

Services performed are non-refundable.

Skincare/product returns are accepted only if unopened within a stated timeframe (example: 7–14 days), if applicable.

Refunds are not provided for dissatisfaction related to expected variability of results.

POLICIES & FAQ's

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